Frequently Asked Questions

Shipping & Ordering

Please read our FAQ before sending us a message.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

Where is the product ship from?

All our products ship from our warehouse located in Plano, Texas!

What do I do if my order is damaged?

Please contact us using our form below. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.

How secure is Micelle Life website? Is my data protected?

Our website is built using the latest encryption technologies. We do not store your credit card info in our system, the checkout page authorizes with Visa, Master Card through Google, Paypal, Apple or Stripe processing services, to ensure you are safe while purchasing our products.

What exactly happens after ordering?

We are processing orders from our website twice a day.  The order will get packed and ship out the next working business day!  You can log into your account to see your status of the order and previous orders you have placed in our site!

I received the wrong items, what should I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. Please contact our customer service team team at our contact page and we will exchange it for you.

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    For other inquiries, please go to our Contact Us page!